I would like to know that how do I do context based search for the relevant KB written in Confluence pages from the incident ticket created in JIRA via Description or Summary field of the incident.
So lets say I create an incident ticket in JIRA and now I would like to know how to troubleshoot it. Can I do context based search in the Confluence KB page directly from JIRA if yes then how?
FYI, We have both applications installed in our environment, where we use JIRA for creating Incident tickets and Confluence for creating KBs/articles, however, both of these applications are used separately. So if I have to search any relevant KB to resolve the incident then I must open the Confluence KB page separately and then search the KB or information from the Confluence Search instead of doing directly in JIRA at incident level.
