We need to make "External System Import" option global to all users or some groups. This is to reduce the load on Admins. Can anybody please help on this.
You can't do this without amending the code.
That could be quite a lot of work, and you'll need to think through how you deal with the options that would suddenly allow non-admins to update things currently restricted to administrators...
You will have to modify the code to do this. A better solution would be to write a plugin that extends the same action but without the restrictions.
we are not allowing all the non admin users to do import/export. We are trying to allow only a certain group(who are not admins). This group has good knowledge of JIRA importers plugin. Here our main intention is to reduce admin work on this.
Who you restrict it to is pretty much unimportant in this answer.
The point Jobin and I are making is that you need to do some coding.
Whether it's to amend the existing ones or provide a new import method with different restrictions, you will need to do some coding.
Ok..thank you...
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