nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira issues not loading in navigation bar, accessing an individual project shows grey sidebar

Bongani Hermans_2opknp

Hi Team,

We testing a migration of Jira/Confluence. We have migrated data from one server to another server.

We have restored data using the backup.xml file. All projects and issues have been restored but when searching issues in nothing display's.

Issues : Projects visible but issues are not listed.

Create button : Renders an error

View project : Side bar is greyed out

We have ran a re-index and restarted jira but error still persists.

Kindly please advise.

Regards,

Bongani

Accepted answers

All comments

Radek Dostál

What error? You're not giving us anything to look at - this could be a million different things without knowing the error.

You can do two things - one is to tail atlassian-jira.log in your <jira-home>/log/atlassian-jira.log while you're reproducing the problem, and it is likely to throw an exception in it, which is the first step to understanding what's wrong.

Second is to open web debug tools (Chrome or Firefox -> F12), and check in both the Network and Console tabs while reproducing the problem. Likely the Network tab would contain an error on one of the http requests, and sometimes this contains some details, even the stacktrace itself, and sometimes it doesn't tell anything other than indicating that it failed. The http request url, payload, response, all of that can be useful. Console can show any javascript related errors, but that's probably not the case here, and if so, then it's probably due to another problem.

Bongani Hermans_2opknp

Hi @Radek Dostál ,

Kindly please find below logs.

When viewing issues error displayed : Error occurred communicating with the server. Please reload the page and try again.

When creating issue : The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Bongani Hermans_2opknp

Hi @Radek Dostál

Error on jira :

* The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

* Error occurred communicating with the server. Please reload the page and try again.

2021-10-18 11:08:49,607 http-nio-8098-exec-22 ERROR anonymous 668x40924x1 hmp4k7 10.106.204.79,10.106.11.5 /rest/capabilities [c.a.templaterenderer.plugins.TemplateContextFactoryImpl] Error loading module for com.easesolutions.jira.plugins.scheduler:web-resource-manager-template-context-item
org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'webResourceManager' available
at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBeanDefinition(DefaultListableBeanFactory.java:685)
at org.springframework.beans.factory.support.AbstractBeanFactory.getMergedLocalBeanDefinition(AbstractBeanFactory.java:1209)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:291)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1087)
at com.atlassian.templaterenderer.plugins.TemplateContextItemModuleDescriptor.getModule(TemplateContextItemModuleDescriptor.java:66)
at com.atlassian.templaterenderer.plugins.TemplateContextFactoryImpl.createContext(TemplateContextFactoryImpl.java:40)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy955.createContext(Unknown Source)
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.createContext(VelocityTemplateRendererImpl.java:123)
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:99)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy2676.render(Unknown Source)
at com.atlassian.plugins.navlink.producer.capabilities.rest.CapabilitiesServlet.renderTemplate(CapabilitiesServlet.java:70)
at com.atlassian.plugins.navlink.producer.capabilities.rest.CapabilitiesServlet.doGet(CapabilitiesServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:46)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
... 44 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 34 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:52)
... 10 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 24 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.resolution.atlasplugins.samlsso.servlet.SetSameSiteCookieAttributeToNoneAttributeFilter.doFilter(SetSameSiteCookieAttributeToNoneAttributeFilter.java:44)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:119)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.plugins.navlink.producer.ForwardServletFilter.redirectToTarget(ForwardServletFilter.java:45)
at com.atlassian.plugins.navlink.producer.ForwardServletFilter.doFilter(ForwardServletFilter.java:35)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 46 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:60)
... 14 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 23 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.resolution.atlasplugins.samlsso.servlet.SetSameSiteCookieAttributeToNoneAttributeFilter.doFilter(SetSameSiteCookieAttributeToNoneAttributeFilter.java:51)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2021-10-18 11:08:59,377 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] *************************************************************************************
2021-10-18 11:08:59,377 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: OPSST-1203, field: lastComment
java.lang.NullPointerException: Cannot get property 'body' on null object
at Script1.run(Script1.groovy:8)
2021-10-18 11:08:59,442 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] *************************************************************************************
2021-10-18 11:08:59,442 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: OPSST-1202, field: lastComment
java.lang.NullPointerException: Cannot get property 'body' on null object
at Script1.run(Script1.groovy:8)

Bongani Hermans_2opknp

Hi @Radek Dostál

Error when creating issues : The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Error when viewing issues : Error occurred communicating with the server. Please reload the page and try again.

Logs are very long and can't past them here.

Regards,

Bongani

Bongani Hermans_2opknp

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