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Why i cant install JIRA?

Daniel Rytt

Hellow, we lost the entire datacenter on my company because fire.. and now are re-installing JIRA desktop for service managment (it support)

when i try to install it on windows server, on the first configuration i get this message... how i can solved it? i need to rebuy a license? because we try jira cloud and dont work for us... we want the local instalation.

Any suggestion?

Thanks!

Sin título.png

Accepted answers

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Brant Schroeder

@Daniel Rytt

You need a license for the software to run. You can retrieve your license through myAtlassian as stated in the instructions. If you let your license lapse you will need to install an older version of the software in order to get up and running.

Daniel Rytt

Hi Brant thanks for the answer, how can i know what older version i need to install for my license? i already have a license but i dont know what vers. need to install

Thanks!

Brant Schroeder

@Daniel Rytt did your support expire? If so when? You should be able to match up an old release version with the license here by date: https://www.atlassian.com/software/jira/download-archives

Daniel Eads

Hi @Daniel Rytt ,

I've just done a quick check on your (now expired) license and confirmed that Jira 7.8.1 is the most current release that your license is valid for. However, we've released a number of security advisories since then, and Jira 7.8.1 does not contain fixes for several of these advisories.

I would advise using the Free tier on Jira Cloud instead. You've mentioned that it didn't work for you - is there something in particular that was problematic? I'd love to give you a hand in seeing if we can resolve your issues with Cloud.

Thanks,
Daniel | Atlassian Support

Piero Fonsalias

Hi Brant!

Im a technician of D Rytt, can i ask a question for you?

What version i can install?
our support ended at 24/mar/18

And this are the version in year -/18

Can u mark me the version who i can install?

Thanks!

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