Using a different template for postmortem report

Question

Hello everyone,

I am using the postmortem feature in Opsgenie and would like to change the template, or to create a couple of them -  each for different services.

As far as I know, you cannot do that out of the box, so any tricks and workarounds are welcome.

Thanks in advance!

Best regards,

Lena

Shashwat Khare · Answer

Hello @Boquiren Trina Marquez

The current workaround for this is to update the Incident template for each new incident.

We're currently working on this Feature Request to allow customizing the default template - Ability to customize default incident template

I have gone ahead & added you to the feature request.

I have personally upvoted and watched the FR so I help gain more traction on its implementation and also so I receive notifications on it moving forward.

I would recommend that you do the same so that you help add more traction to its implementation and so you receive updates in the future as well.

Best,
Shashwat

Boquiren Trina Marquez · Answer

Hi Allen,

Any update on this?

When will this feature of being able to customize the Postmortem Template in Opsgenie be available?

Thanks.

Rodolfo_u03he7 · Answer

We are waiting for this feature as well.