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How to generate a automatic internal comment

zhengshuiliang

Hi,

I have a question that may need some inputs.

I am working on the Escalate workflow of the tickets. My idea is whatever information is added to the Escalate Template, needs to be generated as an Internal Comment.

May I know if this is doable in Jira? Thanks.

Accepted answers

Manon Soubies-Camy

Hi @zhengshuiliang,

Do you have Automation for Jira installed? If so, you can do it through an automation rule:

- Manon

All comments

Manon Soubies-Camy

Hi @zhengshuiliang,

Do you have Automation for Jira installed? If so, you can do it through an automation rule:

- Manon

zhengshuiliang

Hi Manon,

Appreciate your help. I think it is the right way. Just a minor question left, I am new to this.

When I insert the rule App ID {{App ID}}, seems it is not showing its value 123. But it is showing App ID, like its key instead. May I know if you have any suggestions regarding this?

Manon Soubies-Camy

Hi @zhengshuiliang, could you try with {{App ID.value}}?

zhengshuiliang

Hi @Manon Soubies-Camy

Thanks for your suggestion and quick response. If I use {{App ID.value}}, it just shows "App ID.value" in the comment. I tried a few other Custom Fileds and they all behave the same. Is there anything I missed?

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