Get exception system error after clicking sign up button for user with Jira confluence

Question

Hi All,

I am getting the problem when sign up new user for confluence as below

1. Click button sigh up user

2. Enter value for user to register

FullName: nhunga

Email: nhungktqd@gmail.com

password,..

3. Click sigh up button, getting system error as below

ops - an error has occurred
logo System Error
A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

a description of your problem and what you were doing at the time it occurred
a copy of the error and system information found below
a copy of the application logs (if possible).
Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

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Cause
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to JIRA home
at

Pls help me if you have any experiences in this problem

Thanks,

Saobien

Nic Brough -Adaptavist- · Answer

Your system is configured to use Crowd for its user list, but the connection is misconfigured.

You'll need to talk to your administrators about getting that fixed.

Kishan Sharma · Answer

Hi @sao bien Have you tried reaching out to your confluence administrators to check whether they have allowed people to sign up to create their account on your site ? or is there any other process to follow to get your account created.