Automatically fill Service Desk fields with user details

Question

Hello all,

I am currently trying to set up a Service Desk Portal and we are trying to have "Background fields" like "Requestor Name", "Requestor Department", "Request Date etc."

These fields should not be visible when a person is raising an issue via the portal, but, obviously, to us.

Also they should be automatically filled by the programm. So, for example when User A from Department A raises a request on the 10.10.2020 the fields should be autofilled accordingly. The users will be only within our organisation and the Service Desk is hosted within our Intranet, if that matters.

Is this possible to do?

Also I only have project admin rights, I am no Jira admin so sorry if the answer is rather obvious- might be I just can't access the required functions.

Blake_mg6cfa · Answer

@Alex Koxaras -Relational-as I could not yet get to trying the solutions out due to the postponement of the project, I cannot yet judge which answer works out well in the end. I will have to come back anyway and take another look at the answers as soon as the project is under construction again- then I will also highlight the most helpful answer :)

Alex Koxaras -Relational- · Answer

@Blake if either me or @Armand Luziau_Elements_ (or both) provided a suitable answer to your question, kindly accept any answer as correct. This will help new people on the community to find proper answers. Thanx!

Blake_mg6cfa · Answer

Hi @Armand Luziau_Elements_ Armand, thank you very much for your exhaustive answer! Also Kudos to you @Alex Koxaras -Relational- , you two have helped me greatly!

However, this part of the project was pushed back now, so I'll probably come back in a few weeks when its again on the top of the agenda.

Again, much thanks to both of you!