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User picker does not populate for ServiceDesk customers

Valerie Scibetta_2hnkh7

Hello,

I'm JIRA admin and saw that customers cannot fill in user picker from the portal.

Seems that only admins users can fill in this field, what is amazing as this is for our users to create requests via forms...

I hope there is a solution for that.

Best regards,

Valerie

Accepted answers

Alex Koxaras -Relational-

Hi @Valerie Scibetta

Try to set the following option through customer permissions and see if that will resolve your problem:

All comments

Alex Koxaras -Relational-

Hi @Valerie Scibetta

Try to set the following option through customer permissions and see if that will resolve your problem:

Valerie Scibetta_2hnkh7

Hi @Alex Koxaras -Relational-

Thanks for your reply. Nevertheless, I don't have the same options on the customer permissions of the project (maybe because I'm on Server version):

customers permissions.PNG

Alex Koxaras -Relational-

@Valerie Scibetta I've tried it on a server based Jira and I get the username of all customers within the organization

user picker.png

You want to get the users from all your instance?

Valerie Scibetta_2hnkh7

Hi @Alex Koxaras -Relational-

Yes, I do want to retrieve users of my instance there

What is strange is that it works with all admin accounts but not with portal users (customers).

Thanks for your help,

Valerie

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