Is there a way non-Jira users to get an email from Jira?

Question

Hello @AlL,

I'd like to know - if someone knows... - if there is a way non-jira users (without a jira account) to receive emails from jira.

To be more specific we have connected 2 jira instances (let's say A & B)  and sync 2 projects using Backbone for Jira plugin.

I know that we cannot mention users of Jira A in Jira B and vice versa directly in our comments,.

I'd like to find some mechanism for example to parse synced comments, look for names, and if they match, notify users via email they were mentioned.

I'd like to ask if someone have tried something like that before or has any ideas how to do it. Since we use ScriptRunner I thought that it could help.

Matthias Gaiser _K15t_ · Answer

Hi @Iro Karavasili, I'm Matthias (from the Backbone Issue Sync team). 😏 Since you've mentioned that you use Scriptrunner already, the easiest option would probably be to use a ScriptListener on an event like "Issue Commented" to trigger your script. Inside your script, you can get inspired by this snippet from the Adaptavist library to send a custom email. I'll also include it here for better findability: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.mail.Email import com.atlassian.jira.mail.settings.MailSettings import com.atlassian.mail.MailException import com.atlassian.mail.server.SMTPMailServer import com.atlassian.plugin.util.ContextClassLoaderSwitchingUtil import org.apache.log4j.Level import org.apache.log4j.Logger String sendEmail(String emailAddr, String subject, String body) { def logger = Logger.getLogger(getClass()) logger.setLevel(Level.DEBUG) // Stop emails being sent if the outgoing mail server gets disabled (useful if you start a script sending emails and need to stop it) def mailSettings = ComponentAccessor.getComponent(MailSettings) if (mailSettings?.send()?.disabled) { return 'Your outgoing mail server has been disabled' } def mailServer = ComponentAccessor.mailServerManager.defaultSMTPMailServer if (!mailServer) { logger.debug('Your mail server Object is Null, make sure to set the SMTP Mail Server Settings Correctly on your Server') return 'Failed to Send Mail. No SMTP Mail Server Defined' } def email = new Email(emailAddr) email.setMimeType('text/html') email.setSubject(subject) email.setBody(body) try { // This is needed to avoid the exception about IMAPProvider ContextClassLoaderSwitchingUtil.runInContext(SMTPMailServer.classLoader) { mailServer.send(email) } logger.debug('Mail sent') 'Success' } catch (MailException e) { logger.debug("Send mail failed with error: ${e.message}") 'Failed to Send Mail, Check Logs for error' } } sendEmail('user@email.com', '', '') Inside that script, you could also add your own mapping how you map certain strings within the comment to the actual mail address. I hope that gets you started. Cheers, Matthias.

Kristján Geir Mathiesen · Answer

@Iro Karavasili  you can also use 3rd pary App from the Marketplace to send out email to non-Jira users.

HTH,
KGM

Moses Thomas_08kyb0 · Answer

@Iro Karavasili  One way i can think of is to create  a  generic user(dummy user) in Jira  and this user will have a distributive mail assigned to it,  that way you can assign users without account to Jira to this distributive mail, then when  mail is sent to this generic user then  then they will receive email  from JIRA.

Kind regards,

Moses