Currently improving out Incident Workflow and we are over zealous on our alerts so we do get duplicate issues sometimes.
To simplify the workflow, from the 1st New status to the Last Closed status we are implementing a 'Duplicate' transition. This automatically sets the resolution to 'Duplicate' and presents a screen for adding linked issues.
The Linked issue filed currently shows all Linked description, it would be ideal if we could ensure that only 'the 'Duplicates' description is pre-selected and the only option on that screen.
Also need to ensure that a valid issue has been specified.