If customers close the issues through the portal the resolution is set to Withdrawn, but if a participant is closing it the resolution is not set. Can you prevent participants to se "Close" in the portal?
Hi @Guro
Add a condition to your workflow, so that only the reporter (or assignee, or whomever else you like) can transition this issue to Close.
Hei,
I just want to prevent it from the portal, not from inside "jira servicedesk".
So can you diffrenciate what customers and participants see there in the portal?
Then you do exactly what I proposed. Change the conditions in the workflow so as only the reporter can close the issue or whoever else you want to. If you restrict that, then the participants will not be able to close it.
Participant shall be abel to close it if they are agents(Servicedesk team), just not through the Portal
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