E-mail notification not working (after workflow changes)?

Question

Hello everyone,

I'm unable to get the notifications working as they should in a custom workflow. 1 example:

I have the starting transition from creating the issue to the status "open". In this case no notification is generated. When changing the status to "assigned" I receive a notification

Both transitions fire the "generic event" in the post-function which should suffice according to my understanding. The notification scheme is just a duplicate of the default scheme until now so the "create issue" and "assign issue" is set to author, assignee, and observer.

What am I missing? Best regards, TK

Thomas Kury · Answer

Hey guys,

thanks for your replies. Actually it was a combination of both and I messed this up. Sometimes it helps to start from scratch instead of copying an existing scheme 
 Best regards, TK

Thomas Schlegel · Answer

Hi Thomas,

do you get notifications from your own changes? You can change this in your profile settings.

If not, then you don't get any notifications if you create the issue by yourself.

Hope this was the missing thing.

Regards

Thomas

Nic Brough -Adaptavist- · Answer

>Both transitions fire the "generic event"

That's the important thing.  The email notification scheme is a set of rules for telling people about stuff, and the rules are all basically "event happens, so send email to...".  So, your transitions are firing generic events, so that's what you need to set up in your notification scheme.  I suspect your scheme has no recipients for generic events.