Daily report email not being sent

Question

Having enabled logging the message below is shown, despite the mail server being configured correctly, having tried recreating the settings, etc:

[confluence.mail.template.AbstractMailNotificationQueueItem] send Unable to send email since no mail server has been configured.

This feature was working fine, and 'spontaneously' stopped working one day - no changes to any config, no updates being applied, etc.

Any pointers or areas to look into would be greatly appreciated.

Kieren Johnston · Answer

Hi William, thank you, but I don't understand - the "test mail" works fine.  It also doesn't give an SMTP error or say that there's a problem finding the server, it says that no mail server is configured.  (I've seen from other things around the net that if there's an SMTP error, or the server isn't found, that isn't the message).  I appreciate the advice, but could you let me know what makes you think the server is not being found?

William Zanchet · Answer

Hi Kleren,

I'd recommend you to re-do the email that you have configured there, because from the message that you added here, it seems that Confluence couldn't find the server. If you're using an email powered by Google (Gmail) you might want to have a look in this documentation:

https://confluence.atlassian.com/pages/viewpage.action?pageId=42795030

Cheers,
WZ

Kieren Johnston · Answer

Thanks Joe: Other notifications are apparently working fine; the Send Test Mail also comes through correctly. Is there anything else I can try?