JIRAUSER## instead of Jira Username in history

Question

Hello! Noticed that I have [JIRAUSER##] instead of Jira Username in history for new users and get e-mail notifications as from Anonymous for these users. How can I revert to previous settings? Is there any way to change user keys for existing users?

Jira 8.4.1

Thanks in advance

P.S. It's crucial to fix e-mail notifications, user keys aren't so important. I've joined them in one question thinking the root cause is the same.

Stefan Junge · Answer

@Sagar Mahajan Many thanks for your eplanation.

Sagar Mahajan_d8sqh7 · Answer

Hi @Stefan Junge Glad to hear that issue with notification is fixed,

Regarding the user-key issue :

Before Jira 8.2 as mentioned in the document

the user key is the same as the username, lowercase. For example, user {{Admin}} will get a user key {{admin}}. If there's a naming conflict, the user key will be set to a value like {{ID10100}}.
Atlassian has change this approach so that all user keys for *new users* (no changes for existing users) have the following format: {{JIRAUSER10100}}

Due to this one of our automation was failing which sync the issues from Bugzilla to Jira from our custom plugin which uses setAssigneeId and setReporterId in the plugin code to copy the values of assignee and reporter from Bugzilla to Jira.

But this is how currently it is configured, so we have to live with it.

Stefan Junge · Answer

Hi @Sagar Mahajan

thanks for your quick reply. The only effect I can see ist the history tab of an issue. We testet email and it is ok, the name of the user appears correct.

Only newly created users are affected from this situation.