Setup email requests window will not load and display properly

Question

We have upgraded our Jira Core from 8.7 to 8.19.

Afterwards, Jira Service Desk would not retrieve emails anymore. When heading to the email requests for the project, we saw that we weren't able to configure the email requests anymore because the window wasn't loading properly. We have checked multiple browsers, we have removed addons for the browsers, we have ran the browsers in safe mode, we have rebooted the server, but nothing comes up. We do however notice in developer mode of Chrome that the divs of the window are loaded. It's just not displayed.

Included is a screenshot.

Vladimir Cernik · Answer

Right, thanks! I was missing the role!

Jeff · Answer

Yes, you have to have the Administrator role for each project you want to configure this in -- the global jira-administrator and/or site-admininstrator roles are not enough.

Vladimir Cernik · Answer

Hi, same issue here, have you solved?