JEMH: add people cc:'d on an email to a custom field

Ashton Treadway

Hi:

I know this is documented, but I apparently don't understand the documentation or, more likely, am just Not Getting It.

I want JEMH to add valid JIRA users who are cc:d on an email to a custom field (CC:) on the created issue. If someone can tell me, using small words and possibly pictures, where to configure this in JEMH, I'd appreciate it.

unknown

Hi Ashton,

its also possible my doco is incoherent!

OK, so CC: specific functionality. JEMH origianlly processed CC addresses specifically, for watcher purposes and more. Invariably this caused confusion because non-technical uses did not know or care about the subtle difference between a to: addressee and a cc: as far as email going to JIRA was concerned. As a result, JEMH processing shifted to consider all addressees equally.

So, in order to add any JIRA users associated with any recipient email address, all you need to do is the following:

Configuration > Email > Addressee Processing > Addressee Handling : toWatcher

This is the default value, so should just work, except... In order to change watchers your remote JIRA user (or default Reporter) needs the MANAGE_WATCHERS jira project permission.

If you create a JEMH TestCase, faking up the addresses you want, when you run the TestCase, the result screen will show up any problems, eg the above.

Hope that helps?