Jira in a secure cloud with plug ins

Question

My team is looking to use Jira to track work flow across a geographically diverse multi team effort. It must track workflow including time on task (to the minute), task tracking across and between teams including automated work flow from and to client and contract vendors all in a secure domain. Additionally, there is significant automated data transfer between proprietary and vendor systems that must be checked for QA and record keeping purposes requiring a robust reports and analytics function with time or function triggered automatic reports. What recommended JIRA plugin(s) would you recommend for this rather broad requirements set? Team size is near 200 but could grow over time.

Lauma Cīrule · Answer

Hi @Arrvid Carlson !

I will join in suggesting you take a look at eazyBI reports and charts for Jira app.

eazyBI is a business intelligence tool integrated with the Jira data model. You can analyze data and create reports on Jira standard fields and add many additional configurations, calculations, and external data sources.

See some example reports in our demo account: https://eazybi.com/accounts/1000/dashboards/14871-chart-types.

Let me know if you have further questions regarding eazyBI!
Lauma / support@eazybi.com

Zoryana Bohutska _SaaSJet_ · Answer

HI @Arrvid Carlson

You can search apps for reporting in Atlassian Marketplace in the section "reports".

Our team use such tools:

- Reports in Jira Dashboard

- Clockwork - for team time tracking

- SLA Timme and Report and Jira Service Management - for SLA tracking

- Time in status for Jira Cloud - to monitor delays in workflow

The last two apps were created by my team

Hope this information will help you

Regards

Emre Toptancı [OBSS] · Answer

Hello @Arrvid Carlson

In terms of time-tracking, our team at OBSS built Timepiece - Time in Status for Jira app for these needs. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. For your particular case, there is also a group duration report which allows you to see how much total time each issue spent assigned to members of each user group (teamA, teamB, customerA, customerB, vendorA, vendorB, etc.)

You can combine statuses into consolidated columns to see metrics like Ticket Age, Cycle Time, or Lead Time.

You can calculate averages and sums of those durations grouped by the issue fields you select. Once again for your case, you can mark your tickets even across different projects (using a label, custom field, etc.) to get "sum" reports. (For example total InProgress time for a work-package that is tracked by multiple tickets across different projects)

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

The app has custom calendar support. Since you have geographically diverse teams, this one might be particularly important for you. For each report type, you can define your own calendars with your own working days, working hours, holidays, and timezone.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT