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Access issue collector from WAN to JIRA inside LAN

Will R

Jira instance is internal LAN. So the only access to it currently is via VPN from outside.

We want to keep it this way.

However we want to be able to allow people to submit JIRA tickets without having to VPN in.

Issue collector seems like a good option.

I have a websever set up on the same network in the LAN. The webserver is acessible via the WAN. So I have a basic html page with the issue collector pasted inside. However the issue collector does not load when that page is acessed externally. Internally it does obviously. But extrnally just the basic html page.

Anyone have any idea how to make this work?

The Java script is specifically looking for the internal hostname to Jira which obviously outside people wouldnt have access to, however the webserver does and people have access to the webserver so there has to be a way to display the issue collector through the separate webserver right?

Any thoughts?

Accepted answers

MB_en15bm

Without a copy of that code, it is very difficult to say what went wrong. Most probably your javascripts (that execute in the user's browser) are trying to contact something thinking it's located in the user's LAN (if the private ip range matches) or something like that.

Private IP addresses are not valid for internet, only for intranets. For the internet, you need to use public IP addresses (globally unique).

If you need a javascript that accesses your internal JIRA server, you need to make that server/service available from the user's point (which you don't want). So, the solution is to provide WAN users with a custom java servlet (or php page) that will serve as a kind of a proxy between your JIRA and WAN users.

One of the cool solutions would be to create a simple page to immitate JIRA issue submission page, where your WAN users can provide all the details and then create a REST call, from your webserver directly to the JIRA (not from the javascript that runs in the user's browser). That way your webserver can authenticate to the JIRA even using basic authentication, since no WAN users can see that traffic between webserver and JIRA server.

All comments

MB_en15bm

Private IP addresses are not valid for internet, only for intranets. For the internet, you need to use public IP addresses (globally unique).

Will R

Hey Mladen,

Thanks for the reply.

I understood all of what you said before you posted. I can post the code of website but literally its just a basic page with a background. Then the copy and paste of the JIRA js code.

It IS in fact trying to reach an internal ipaddress, first because the code that jira gives to paste into the webpage begins with the link to JIRA's location(in this case, internal LAN) 10.x.x.x.

I know outside world won't have access.... I naively thought that placing that javascript paste from JIRA into a webserver that CAN be accessed through the WAN from anywhere in the world would work since the webserver IS on the same LAN as the Jira install. (two seperate boxes though).

How difficult is it to make a PHP page that does what you suggest, acts as a proxy to collect the information and then submit it to Jira.

Your second solution sounds cooler indeed but I'm not much of a coder so I wouldn't know enoguht to make it work right. Any links or suggestions to get me on the right track? I can build a very basic submit form to email in php, but thats about it.

-Will

MB_en15bm

I naively thought that placing that javascript paste from JIRA into a webserver that CAN be accessed through the WAN from anywhere in the world would work since the webserver IS on the same LAN as the Jira install.

Your assumption is correct, but you forgot that javascripts are executing in the user's browser and not on the web server For this reason you need something executing on the web server, which can have access to your JIRA server.

The solution is actually pretty simple. You need a simple web page (php, java servlet, cgi script, whatever you find the easiest to implement) which will simply collect the user input (submitted form) and execute the curl application to perform the REST call to the JIRA. Collection user input through submitted forms is a trivial thing for any kind of web scripts and performing curl REST call is even more trivial. Let's say you decide to go with php. Your code would look like this:

&lt;?php

	// Collect the user input, submitted through the form.
	$summary = $_REQUEST('summary');
	$issue_type = $_REQUEST('issue_type');
	$assignee = $_REQUEST('assignee');
	...

	// Take a look at: https://docs.atlassian.com/jira/REST/latest/
	// and search for 'curl' to see how to call curl application
	// with the correct parameters.
	// Also, look at the issue submitting REST call:
	// https://docs.atlassian.com/jira/REST/latest/#idp1846544

	// now, perform the REST call
	shell_exec('curl -D- -u admin:admin -X POST -H "X-Atlassian-Token: nocheck" -H "Content-Type: application/json" -F "file=@myfile.json" http://myhost/rest/api/2/issue');

	// you don't need to use the file "myfile.json", you can directly
	// provide your form data but it's a bit clumsy that way

	$json_data = '{ "update": ... }';
	shell_exec('curl -D- -u admin:admin -X POST -H "X-Atlassian-Token: nocheck" -H "Content-Type: application/json" --data \'' . $json_data . '\' http://myhost/rest/api/2/issue');

?&gt;

and that's it

Will R

I have a bunch of custom fields in my collector... how do I know the names to use

do I need to see what the collector is calling each field? I cant see the specific collector source...

Will R

fyi .. here are the fields in the collector

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