How to update the status of JIRA service desk tickets from Open to In Progress (automatically)?
Ηι @Seethalakshmi Muthuraman
Why you want to do that? Just remove the open status if it's obsolete. But other than that you could do that with Jira automation if it's installed on your instance.
Thanks Alex!
I would like to have a trigger that would update the status of Open tickets to In Progress automatically (in some support projects, the response time need to be quick).
Do you have jira automation installed or scriptrunner, or JMWE?
With jira automation, you can do the following:
It looks like you're new here. Sign in or register to get started.
