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Configure office 365 incoming mail server

Roee Levi_sde3zl

Hello.

I'm using on-prem Jira server, trying to configure incoming pops/imaps mail server.

I've created an office 365 mailbox with username and password, configured the server details (outlook.office365.com, secure imap port 995, username and password) but the test keeps failing with error "SocketTimeoutException: connect timed out".

I tried also pops (993), also made sure mailbox is pop/imap enabled.

Any ideas?

Thanks

Accepted answers

Brant Schroeder

@Roee Levi Welcome to the Atlassian community

Here are the mail server settings for o365. Recommend using IMAP.

IMAP incoming server: outlook.office365.com
IMAP port: 993
IMAP SSL: Yes
SMTP outgoing server: smtp.office365.com
SMTP port: 587
SMTP SSL or TLS: TLS
POP incoming server: outlook.office365.com
POP port: 995
POP SSL: Yes

Source: https://support.office.com/en-us/article/pop-and-imap-email-settings-for-outlook-8361e398-8af4-4e97-b147-6c6c4ac95353

If the settings do not work, make sure IMAP is activated on your account in o365.

You can also find this information by logging into your o365 mail account on the web, press the cog up in right corner and choose 'mail' under 'your app settings'. The choose POP and IMAP in left hand menu under accounts.