Not all incoming alert data is shown (coming from Azure)

Question

OpsGenie receives alerts from Microsoft Azure Monitor, but the data is not fully visible. Often just a few sentences and then it breaks off.

The content of the alert is certainly not large, so this behavior seems strange to me.

Does anyone have an idea why this happened?

Thx!

Nico Lenaerts · Answer

Hi @Samir

I just created a support ticket.
Already big thx for your help!

Kind regards,

Nico

Samir · Answer

Hi @Nico Lenaerts ,

Is this the message you're seeing when you attempt to create a support ticket via support.atlassian.com?

If so - you can ignore that and proceed to create the ticket, it should still let you submit the ticket.

That warning is just indicating that you are not a site-admin or technical/billing contact for your Atlassian site, so you cannot provide us data access to the Atlassian Site.

However we do not need access to the Atlassian Site, we just need access to the Opsgenie account. Once you submit the ticket we can send over an access request link to you to provide us access to your Opsgenie account.

So please try to create the support ticket and ignore that warning message, and it should let you submit it. Let me know if you run into anymore issues submitting the ticket.

Thanks,

Samir

Nico Lenaerts · Answer

Hi @Samir

Ok, so you can see that all data is send to OpsGenie?

If it's not to much of a hussle, you can create a support ticket absolutely!

If there's anything else I can do... just let me know.

Thanks in advance

Nico