Bigpicture Roadmap display error on some user.

Question

Hi

Today i got blank screen and error message when access Bigpicture roadmap, but when i login with another users it work like a charm :) , i dont know what happened

I try to clear cache, grand Box admin permission, admin for jira project for this user but no luck

I send error in attached files, please help me :)

P/S: Error just happened on Roadmap module, on other modules like Backlogs, Resources.. it work perfectly.

Anna-BigPicture · Answer

Hi @An Phạm

Today we had a 15-minute technical break, and that's why you couldn't access our Service Desk.

I encourage you to try again. Opening a ticket via our Service Desk will allow our product specialists and developers to investigate your instance individually.

Best,
Anna

An Phạm_1srg04 · Answer

Thanks Patrice,

I tried to contact Bigpicture support but i could not access Support portal from this link

https://jira.softwareplant.com/servicedesk/customer/portal/1

i got error message 'Sorry, we had some technical problems during your last operation.'

:)

Regards,

'

Patrice Champet · Answer

Hi An Pham,

I guess it is better to contact Bigpicture support for this kind of issue.

They usually are very prompt to answer and help.