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Help recreation JIRA/Confluence application link

Sanu Soman2

Hi All,

Suddenly our JIRA/Confluence application link stop working and throwing below error in confluence page,

jiraissues: The JIRA server returned a trusted apps error: APP_UNKNOWN; Unknown Application: {0}; ["confluence:7657871"]

So, I thought of recreating this application link in both JIRA and Confluence instance, please suggest what all things I need to take care? Do I need to remap some setup after recreating this app link? Do I need to take backup of existing link setup? (I don't know how this possible? ) or simply can be recreated this application link?

Please suggest.

Many thanks in advance.

Regards,

Sanu P Soman

Accepted answers

Thomas Heidenreich

Just recreate it - if this are different servers look at the potential time difference, this often messes things up.

All comments

Thomas Heidenreich

Just recreate it - if this are different servers look at the potential time difference, this often messes things up.

Sanu Soman2

Means, all the links will come up automatically?

Thomas Heidenreich

All long as the URL and the application name stays the same, yes.

Aleš Laňar1

Try it from Admin Console (in Jira and Confluence) and there look for Application Links. There you can delete your bad links and enter a new ones

Sanu Soman2

I want to know if we recreate existing JIRA/Confleunce application link then any issues to existing configured jira links in confluence page/space? Do I need to recreate one by one?

Aleš Laňar1

By this, you will create application links. When you linked both applications, then you can inserting jira issues to confluence. You have to do it in admin console and then it will work.

Look here: https://confluence.atlassian.com/display/DOC/Setting+Up+Trusted+Communication+between+JIRA+and+Confluence

To section configuring Jira to trust Confluence

Sanu Soman2

That's what I need.. thanks

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