Always share requests with organization to which that email is added

Question

Hello

I need to make sure that if a request is send from an email that is added into an organization group to be shared automatically with that organization.

In other words I wish to remove the option to not share the corresponding request with the organization from the contact form on our customer's portal.

Is there a way to do so?

Thank you in advance!

Sergio Melo · Answer

Hello @Ajay  _view26_

I have this same problem, but I need to update field based on the reporter's organization name automatically. How can I do this?

Thanks a lot!

Sergio Melo

Ajay _view26_ · Answer

Hi @[deleted]

You can use Automation for Jira to set the  organization field for achieving your use-case

Example rule :-  When issue is created → update organization field based on reporter's email domain.

Refer to the example rule here

Cheers

Ajay