Make Root Cause required for Bug Issue Type - only. Where env == PROD and at a terminal state (resolved or closed or done).

Question

My users want to implement the following:

How the heck do I accomplish that?

Mary Wilson · Answer

I'm trying this in script runner but it's not working and I don't know why:

if (cfValues['Environment']?.value == 'PROD' && cfValues['Root Cause']?.value == NULL){
 }
 } else {
 true;
 }

I can evaluate the (cfValues['Environment']?.value == 'PROD' part successfully, but cannot get the cfValues['Root Cause']?.value == NULL part to evaluate successfully.

Nic Brough -Adaptavist- · Answer

You'll need a bit of code - specifically, a "validator" that you can add to the workflow for bugs (you can use "workflow schemes" to have different workflows for different issue types) on the transitions into resolved, closed and done.  The validator can be written to check for "if env == prod and root cause is empty, then fail validation".

I'd use the script runner to do this.