OAuth 2.0 Integration successful, but email channel can't connect

Question

Hello,

We are migrating to Outlook365 and I need to switch over all of my Service Desk Projects. I've set up the OAuth 2.0 Integration and the tests succeed, but when I go to a JSD Project and switch over to Microsoft using MicrosoftOAuth it fails with, "OAuth token not defined for connection. OAuth Authorisation required."

I'm using https://outlook.office.com/IMAP.AccessAsUser.All as my only scope.

I'm not sure where to look next. Any thoughts?

Thanks,

Tim

Steve Letch_j0fncr · Answer

I'm not getting an error, mine all seems to be connected, but it still doesn't seem to be processing the emails into requests

Dan Sherry · Answer

We are having the same issue, have you had any success resolving this?