The default JIRA workflow when you go to Resolve Ticket or Close Ticket has a pop up screen appear and a blue information bar before the fields that need populating which says:
Resolving a ticket indicates that the developers are satisfied the ticket is finished.
and
Closing a ticket indicates that there is no more work to be done on it, and that it has been verified as complete.
If you make a copy of the default workflow these still appear but only for those two transitions, adding the exact pop up screen to say Start Progress transition results in the pop up appearing but no blue information bar at the top.
Not using the default workflow but having transitions to Resolve Ticket or Close Ticket and using the same pop up also results in no blue information bar at the top.
I am unable to pinpoint how that information bar gets initiated in our instance.
Is there a way to put an information message on other transitions and/or in a workflow that is not a copy of/the default workflow?
I am aware that you can use field configuration to place a description under a custom field but this blue banner is neater!
Thank you.
