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Application links with Jira Server

jamiemax

I am running Confluence Server and Jira Server - until upgrading recently to 7.13.0 I had a working application link from Confluence to Jira, however I can now no longer log in on Confluence except with the recovery admin login. All other credentials produce an error.

Accepted answers

jamiemax

Thanks all, logging in with the recovery_admin user and removing and readding the application link seemed to resolve this.

All comments

Velizar Borisov

Hi Jamie,

Do you use external user directory, such as Microsoft AD? It is possible the link between your Confluence instance and the user directory to need to be recreated.

Kishan Sharma

Hi @jamiemax

If your application links have stopped working after a recent upgrade it's possible that your customizations to the application's server.xml file were overwritten. Custom changes can include reverse proxy configuration and HTTPS configuration. You should check that the upgraded server.xml file matches the pre-upgrade server.xml. Please also refer this KB article to see if you are seeing similar errors in atlassian-jira.log

jamiemax

Thanks all, logging in with the recovery_admin user and removing and readding the application link seemed to resolve this.

Kishan Sharma

great, thanks for sharing!

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