Change a field on a ticket depending of the user

Adrian Criado

Hi i need help with this:

I have a generic project with some users, each user is from a different company and i need that when User1 opens a ticket in the ticket there's a field with the Company1 name, when the Client2 opens the same ticket there's a field with the Company2 name... etc etc

Users might be 4 today and tomorrow 10 and they will open the same ticket with the same fields except the company field.

 

Thanks.

Olga Videc

Hello @Adrian Criado 

You can use automation for that, but the field will be changed after creation based on automation rules. Field can't be auto-filled when the user/customer is creating the issue.

But if you need to organize tickets by companies, have you tried organizations? You add users/customers to the organization they can view each other's requests, and you can filter tickets based on the organization, you can add an automation rule to add a component based on the organization.

Organization documentation

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

BR, Olga