When trying to installing Gliffy gliffy-confluence-plugin-9.1.3.obr on our server 7.4.11 it hangs at the spinning wheel window. I've tried rebooting and restarting the services. Same results. I've tried other versions also. I have already contacted the vendor of gliffy and was unable to help.
Hi Bruce,
Couple of questions to troubleshoot this:
Hi Charlie
I am using the manual file upload method.
The logs only show a timeout. The server does not have access to the marketplace hence the last error. But shouldn't affect the install I think.
2021-09-10 12:53:06,746 WARN [https-jsse-nio-9445-exec-3] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1631296295460, threadId=220, threadName='https-jsse-nio-9445-exec-3', userId='bguy', type='web-request', summary='/'}-- url: / | traceId: 9e8c5b7f72e90678 | userName: bguy | referer:
2021-09-10 12:54:05,589 WARN [https-jsse-nio-9445-exec-20] [atlassian.upm.pac.PacClientImpl] fetchMpacAppInfo Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/104.192.142.7, marketplace.atlassian.com/104.192.142.6, marketplace.atlassian.com/104.192.142.8] failed: connect timed out
Other plugs ins work fine.
I did find an error about gliffy in the log but not when I try to install. Not sure when this occurs. Probably when a page has a gliffy object to display.
2021-08-23 17:54:50,779 ERROR [ThreadPoolAsyncTaskExecutor::Thread 2] [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] fail Unable to create application context for [com.gliffy.plugin.confluence.gliffy-confluence-plugin], unsatisfied dependencies: noneorg.springframework.beans.factory.BeanCreationException: Error creating bean with name 'diagramManager' defined in URL [bundle://297.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.gliffy.plugin.confluence.diagram.ConfluenceDiagramManager]: Constructor threw exception; nested exception is java.lang.NullPointerExceptionat org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:304)at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:285)at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1340)
Hi @Bruce Guy are you facing the similar issue on other browsers ? like mozilla firefox or edge ? I have had better luck with Mozilla in the past when I used to get such issues on Chrome.
Yes, same issues on different browsers, but I haven't tried edge. I'll let you know how it goes.
Hi Bruce! So sorry for the delay — I'm hoping someone has been able to help you since this post.You mention that you contacted the vendor — our support team's email is support@gliffy.com. Can you please confirm if that is who you reached out to?Thank you!Samie
Hi Samie
Yes, I have already worked with support@gliffy.com with Trish, and we came to a dead end. So she referred me to putting in a ticket with Atlassian. Is this the right place to do that?
Thanks
Darn, I'm sorry Trish couldn't help!
This is the community center for Atlassian, so it's other Atlassian users trying to help you problem-solve. To file formal support ticket with Atlassian, you'll need to create a request here: https://support.atlassian.com/
Good luck!
Did anyone ever find an resolution for this issue? I am encountering the same thing.
No luck yet. I'm still working on it .
Mine hung on update. After 30 minutes, I restarted Confluence, disabled Gliffy, updated Gliffy successfully, re-enabled Gliffy.
I was also able to successfully install Gliffy after restarting Confluence.
Well, I just hit this situation too.I made Gliffy fuhk up itself, by not ensuring that disk "/" had enough space - so install of the new version Gliffy 10.3.1 failed mid-flight when disk "/" was full - and Confluence crashed immediately .After cleanup on disk and restart of Confluence I see the old Gliffy 10.1.4 is still installed and disabled, but the new version can NOT be installed. It just hangs on "Installing" and logs something about Java complaining that "garbage collection is taking too long."I've tried to "enable" the version currently installed, but that seems to hang too with not many entries in logfiles...So next attempt to make it work will be to uninstall/install the damned thing.
And THAT worked. (Uninstall 10.1.4 + Install 10.3.1. It even remembered the licens it used, when new version was installed.)Well ... it was an unusual situation that disk fills and confluence crashes during install.But the plugin/pluginsystem is clearly unable to handle the situation, so maybe Atlassian should investigate if something could be done to make plugininstaller more resilient
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