Currently for Jira Service Management the Customer Satisfaction feedback is only queried in e-mail notifications (if enabled).See https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html
Would it be possible to ask for this customer satisfaction feedback in a comment to the customer service request, once the request is resolved?
(I know about the automation part, but can't get a valid URL to work.)
How was our service for this request?Very GoodGoodNeither good nor poorPoorVery poor
How was our service for this request?
Very Good
Good
Neither good nor poor
Poor
Very poor
or just
How was our service for this request?Please take a moment to rate us and give some feedback at https://<JiraServer>/servicedesk/customer/portal/<PortalID>/<IssueKey>/feedback
Please take a moment to rate us and give some feedback at https://<JiraServer>/servicedesk/customer/portal/<PortalID>/<IssueKey>/feedback
(This URL leads to the feedback form of the Customer Service Portal, but rating doesn't work, because it's lacking a valid token)
@Hartmut Leister,
Out of the box, there isn't a way to do it. If you have something like scriptrunner, you may be able to use a groovy script to generate a token. Check out the code object "com.atlassian.servicedesk.api.feedback.RequestFeedbackToken" and then send an email.
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