Make Attachment Overview visible in Portal

Question

Hi everyone,

Is it possible to add the Attachment Overview of an Issue in the Customer Portal?
Like This:

And if not, how do i disable the "convert to thumbnail" function in the comment section?

Thanks in Advance!

P.S. i tested it in the Server and DC Version 8.19.0

Mathias HD · Answer

Hi Angélica,

thank you for the Information on this Topic.
I added my Vote and hope we will get this Feature soon.

Kind regards,

Mathias

Angélica Luz · Answer

Hello @Mathias HD,

Thank you for reaching out to Atlassian Community!

On the customer portal, currently, the attachments are only visible on the comments. It’s not possible to show the attachments on a separate section the same as the agent view.

There are feature requests suggesting improvements for that:

Attachments in Customer Portal visible at the sidebar

Attachments within Customer Portal request view

Regarding disabling thumbnails, even disabling it on Cog icon > System > Attachments, on the portal it won’t work correctly.

There is a bug related to this:

Disabling thumbnails should display attached images as clickable links

The workaround, for now, it’s to use the format below to show a link instead of a thumbnail:

[^image-name.png]

Please, click on vote and also watch the feature requests and the bug to receive future updates.

Kind regards,
Angélica