Getting email limitation message

Question

Hi,

Can you please check for us also, we are getting this notification for 2-3 days and we are not sending so many emails.

If we can understand which emails are getting generated we might be able to work on bringing the number down. Please help!

~Noopur

Noopur Varshney [AIO Tests] · Answer

Hi @Angélica Luz

We have started getting the "email notifications are off" message again for last two days for the same account (details below). Can you please check once again for us how so many emails are getting generated by us?

SEN-xxxxxx53 (axxxxxxxs.atlassian.net)

It will be really helpful to understand the reason behind this message.

Regards,
Noopur

Noopur Varshney [AIO Tests] · Answer

Hi @Angélica Luz

Thank you so much for the details.

We did remove a group from certain notifications and will see if we get that message again.

Thank you again for your help!

Regards,
Noopur

Angélica Luz · Answer

Thank you for the details, @Noopur Varshney _AIO Tests_.

Checking the notification logs between September 2 through September 3, it returned 113 notifications. Only one was from the project AT, but all other notifications were from project ATFJS.

The notifications were from issue created, updated, comments and it includes customer and agent notifications.