What is cause of few users with very long wait for even basic search - issuetable POST pending

Michael Melville_fwk289

We have a couple of users who find even default filters such as Created Recently are taking minutes to show.

 

Dev tools show the issuetable POST - the actual JQL query -  is pending for an inordinate amount of time, awaiting response.

We are struggling to triage a cause.

Other users have no issue at all, completes in milliseconds as expected.

 

Could there be some server side user profile corruption or such?

Issue is same in Edge Chromium or Google Chrome,

We use single signon through Okta so is a little hard to check using another userID.

 

Many thanks in advance,

Appreciate any thoughts on this.

Cheers,

Michael

said kouzibry

If you have the script runner addon, you could use the "switch user" built-in script to login as one of these users and see how Jira would react,

I really doubt there could be a server side issue but this will at least eliminate any networking or machine related bottlenecks.