Workflow Transition

Michael Gaskin

Hi.  I'm pretty new at this workflow stuff, so apologies for the noob question.  

I've got a status WAITING FOR ASSIGNMENT and a transition called ASSIGN TO that moves to the status WAITING FOR SUPPORT.  My issue is that I am trying to figure out a way to move the issue along IF when the ticket is created it has been assigned.  Right now, the end-user still has to click on the ASSIGN TO transition on the ticket to move it along. 

Could someone point me in the right direction?  Thanks!

Jack Brickey

Hi Michael,

I'm trying to understand if you're wanting to prevent the transition if the issue is not assigned or if you want to automatically transition the issue when the Assignee field is updated from unassigned?

The first scenario can be accomplished by adding a Condition to the workflow transition to waiting for support. The second solution would require some scripting or automation add on to achieve. Basically do you need a listener that will watch for the assignee field to be set and one set initiate the transition. If you have something like Scriptrunner or automation for Jira or similar add on then you could achieve this.