Integration with Salesforce

Question

Hi,

We're looking to integrate Jira with Salesforce.

I looked at several add-ons in the Marketplace but they all seem to be focused on creating and syncing cases with Jira issues.

What we're looking for is to get the account and contact details from Salesforce when someone creates a customer ticket in Jira (based on the reporter of the ticket).

Is anyone aware of the existence of a tool that would allow this?

Show the account and contact details in Salesforce, directly in the ticket in Jira.

Adrian SMYTH · Answer

Hi @Wim Abts, 
we're in the same situation, not using SF Cases, just Jira tickets, and not interested in an over-elaborate solution to link everything between Jira Cloud and Salesforce, just looking to identify Contacts and Accounts between the two.

Did you find a satisfactory solution to the problem?

Kind Regards,

Adrian

Diana_Architect_ZigiWave · Answer

@Wim Abts, hi.

My name is Diana and I am a solutions architect at ZigiWave. You can easily connect Jira and Salesforce bi-directionally, using our no-code integration platform ZigOps. It allows the transfer of default fields and custom fields between the systems and syncs them in real-time. Our tools reads the schema dynamically and can transfer the fields you want - fetching Salesforce's Account and Contact data and sending it to Jira ticket. If you want to see how it works in action: book a technical demo.

Syed Majid Hassan -Exalate- · Answer

Hi @Wim Abts

Exalate.

You can use Exalate to create a fully bi-directional sync between Jira and Salesforce (among other ITSM systems). You can easily fetch Account and Contact information (as well as any related object) from Salesforce into a Jira ticket. You can populate this info into user defined fields, comments etc. depending on your preference.

Please feel free to review Exalate to see if it fits your needs or simply book a demo with us to explore your use case further.

Thanks

Syed