Scriptrunner rename organization in JSM

Question

Hi all, I'm wondering if there is a way to rename organization in a service desk project without removing and creating a new one, cos it would involve customer migration to the new organization, which looks like a hassle.

I would be very grateful for some advice or a snippet ;)  Thanks!

Marcin Danisz · Answer

Then we have to vote for JSDSERVER-4605 and hope that Atlassian will implement it in less than 10 years ;)

Six · Answer

Hi,

Thank you for your answer, but it's not a good solution for us, because the member of the new Organization must see the old tickets, where the old Organization was added :(
(And we cant add always the new members to the old Organizations...)

Six

Marcin Danisz · Answer

Unfortunately.

I think that the only way is to use REST API:

https://docs.atlassian.com/jira-servicedesk/REST/4.13.9/

* get customers from current organization
* create new organization
* add customers to new organization
* delete the old organization

I didn't explore much of the other possibilities, because the project was put on hold for now.