nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Disable CAPTCHA feature in an offline environment

Sunny Kyusu

Hi there, we use JSD Data Center in a corporate environment airgapped from the internet and we have no use for CAPTCHA at user logon, and I cannot find a way to disable it.

"Welcome to Jira
Sorry, your userid is required to answer a CAPTCHA question correctly."

Does anyone have any insight into this?

Also while I am here, does anyone know of any support documentation or FAQs etc. specifically around setup and use when offline, obtaining and applying updates for the main product and plugins, etc.? restricting the product from attempting to phone-home etc.?

Cheers, Sunny

Accepted answers

Ivan Lima

Hi @Sunny Kyusu, have you enabled/disabled CAPTCHA by following the steps at Enabling public signup and CAPTCHA docs? Please note it's a global configuration and currently does not support administrators to disable CAPTCHA for specific users (JRASERVER-40362).

For the second part of your question, I'd suggest creating a new question so that others can find it more easily and get more people to chime in.

Cheers.

All comments

Ivan Lima

For the second part of your question, I'd suggest creating a new question so that others can find it more easily and get more people to chime in.

Cheers.

Sunny Kyusu

Thanks for that. Unfortunately that article addresses CAPTCHA on signup, I'm seeing it at the logon screen ie. for users that already have an account and are attempting to enter their username and password.

Ivan Lima

Is it for all users or just a few of them? They might have failed login count greater than the maximum authentication attempts allowed. For those users, you would need to reset failed login count under the login details column in the user management settings.

Sunny Kyusu

Oh dear - not good. You seem to be suggesting we cannot turn it off.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

offline

captcha