I have a problem with the mail configuration, how can I fix it? Can you help me?

Question

Mehmet A _Bloompeak_ · Answer

Selam Döndü,

Büyük olasılıkla Jira Server'dan smtp.gmail.com'a çıkışınız yoktur. Örneğin Jira Server dışarıya proxy ile çıkabiliyordur sadece. Network bağlantısında sorun olup olmadığını, network ekibi Jira Server'ın üstünde aşağıdakine benzer bir komutla kontrol etse iyi olur.

telnet smtp.gmail.com 587

Nic Brough -Adaptavist- · Answer

This means that the server you were trying to connect to responded, but stopped talking to you.  The analogy is a phone call - you ring someone, they answer, you say "hello" and they hang up.

Either your network is not allowing the connection or you've got a setting wrong and the email server doesn't like it.  You'll need to do one or more of:

* Fix the network, such that it carries the traffic correctly
* Ask the email server owners what the connection parameters should be
* Ask the email server what the problem with the connection is - why did it hang up?