Duplicating user notifications to his subordinate by means of jira - is it possible?

Nedviga

The situation is as follows. There are users in the system - bosses and their deputies. Everyone has different tasks and different rights in Jira.
A substitute must receive a notice of the chief's tickets by mail if he has the same rights to this ticket.

The way I see the problem:
If the boss gets a role in the new ticket, then the deputy should be automatically substituted by the observer. (Automatically, because those who create the task will forget to set the deputy as an observer)

Is it realistic to implement this using standard Jira tools?

Daniel Ebers

Hi @Nedviga

in case your URL looks like xxx.atlassian.net you can be sure it is a Cloud instance - server ones look rather like this: jira.example.com

What you are looking for is probably possible but not easy by any means. Assuming your users have properties set (as Jira needs to know who the deputy is) - probably this is provided by a directory service (like Active Directory, LDAP?) to Jira you could gather those information and act according to them.

In scenarios I came across in the past the superior was put to a custom field (I know you rather asked for the deputy, but the logic is quite similar) and via Notification Scheme you could define when they also should receive notifications.

In the past Script Runner was used in a scenario like this to query a LDAP service - also there are Apps from Marketplace which can support.
It really depends on if the data (the name of the deputy so to say) is present in a well-maintained way.

It is doable but when done the first time it is recommended to reserve a good portion of time to implement a feature like it - unfortunately out of the box Jira brings nothing with it what would cater that requirement.

Regards,
Daniel