Most of what I typed into a comment disappeared after editting it.

Tomislav Stipic_p5unn4

I've been keeping track of my work's progress in a comment in the ticket I'm working on.

Right now, after I've edited the comment for the Nth time, the comment changed to a state it was never in before and 90% of what I've inputed in that comment is gone. In the comment is a table which had a lot of text and many links in it with a bit more formatting.

What exactly happened? Can I somehow restore my comment to its earlier state? I'm not managing to find a way. All I did was click "Edit" on the comment, and then I inputted a bit more text and closed it.

This has happened to me before when I was using tables and extra formatting inside of them, but the workd I'd lost back then was insignificant.

said kouzibry

There is no comment history in Jira, the only way you could get the information back is through a backup, you will need a either access to the servers file system or a plugin like "Home Directory & Database Browser for Jira"

You can open a backup zip, if it's not very big, open the entities.xml (throught notepad++ or similar for visibility) file and search for the issue id until you find the content you lost.

Example : issue="15665"

<Action id="14063" issue="15665" author="admin" type="comment" body="Comment content" created="2020-07-22 20:03:52.624" updateauthor="admin" updated="2020-07-22 20:03:52.624"/>

The easiest way to find the issue ID is to open the ticket and inspect its key, you will see something similar to this

<li><a class="issue-link" data-issue-key="DEMO-9" href="/browse/DEMO-9" id="key-val" rel="15665">DEMO-9</a></li>

where "rel" is the issue ID,

 

I hope this helps