How to - When someone replies to Jira ticket, add that person's name to the email notification

Rami Hammoud

Hello,

How to configure Jira tickets to add the name of the person who commented on a ticket to the email notification? A good example would be if you have a group of helpdesk people commenting on tickets, its ideal to have the name of the person who replied to the ticket show in the email notification.

Something like: 

ticket #1234:

Helpdesk employee #1 replies, you'll get this in the email notification:

Jason Statham (Jira) <it@yourcompanyname.com>

 

Helpdesk employee #2 replies, you'll get this in the email notification: 

Dwayne Johnson (Jira) <it@yourcompanyname.com>

Thank you,

Alex Koxaras -Relational-

Hi @Rami Hammoud and welcome,

In every service desk project, you can modify the notification which are sent out. There is an option to edit the "Public comment added" notification. By default. e.g. in the cloud version of JSM, that notification has the structure you are mentioning.

Grizz Frix commented:

The droid works great on flat, uniform surfaces. The problem happens more often in the field. Can we modify the body design?

${event.user.name} commented:

${comment}

Did you try to change the notification?

Alex