Update subject of email after issue is created in email requests

Question

Hi,

In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is created, the email is flagged as read and then a notification email is sent back to the original sender.

I was wondering is it possible to also change the subject line of the original email? e.g. when the email is flagged as read, I'd also like to add the issue key to the subject. (the notification email already contains the issue key).

Sincerely,

Jason

Jason Yeung_2zffgc · Answer

@Kian Stack Mumo Systems ,

Thanks for the info. Yeah, it's similar to what I want. In Jira service management, when the emails are processed, an issue gets created and the email is marked as read (my company's mail server is IMAP).

I was thinking that I could change the email process task so that it can change the subject of the email while it marks it as read.

Sincerely,

Jason

Kian Stack Mumo Systems · Answer

@Jason Yeung,

There isn't a way to do this. It almost sounds like you want to be able to go back into the mailbox and be able to know which emails became which Jira ticket.