User login details are "not recorded" unless member of jira-users

Question

We're using a local instance of JIRA 6.2.3 running on Windows 2008 R2.  We have LDAP integration with a Windows domain.

As soon as we added LDAP integration, we hit an error with adding users to groups:  "The user's directory is read only".  This was fixed by removing the default user group (jira-users) for the LDAP directory.

We add users to a new internal group, JIRA-MyCompany-Users.

We have now noticed that only users that are a member of jira-users are having last login details recorded.  Members of JIRA-MyCompany-Users only, show 'not recorded'.

What is the reason for logins not being recorded and how could this be configured to fix this?

JK · Answer

Do you have set up an external SingleSignOn? We have one and that because no login data is recorded and no standard user-group is added to users, if they access Jira using SSO. But everything works fine, if users log in into Jira manually.

Danilo Conrad · Answer

Hi Howard,

The login details should be displayed for LDAP Directories / AD as well, as long as those users have logged into JIRA at least once.

Could you please provide more details about the problem?

* Does the group JIRA-MyCompany-Users have either the JIRA Administrators, JIRA System Administrators or JIRA Users global permission in JIRA?
* Did you double check whether the users from that group had successfully logged into JIRA at least once?
* Are there any errors in the logs?

It might be a good idea to report a support ticket on http://support.atlassian.com/to tackle this problem as well.

Cheers,

Danilo