SLA not showing in some tickets

Question

Hi guys,

I've got a strange problem here, one of my SLA's are not showing in all the tickets and i can't figure why.

This is a ticket example, where my SLA "Time of First Response" is not displaying:

My sla SETUP is this:

I can;t understand, why in some tickets is not showing, and in others it does - same project, same issue types, etc...

Can somebody en-light me?

Thanks

Johannes_tk68yh · Answer

I only got it to work after creating an new (duplicate) SLA and reindexing the project.

I actually did this multiple times until it finally worked.

You might also have a look at:

https://confluence.atlassian.com/jirakb/missing-or-corrupted-sla-data-in-jira-service-management-828790603.html

Adam Coleman_kmerpx · Answer

I'm having a very similar issue on a Service Desk instance I manage - two tickets are not picking up an SLA they should be and I've confirmed they match the criteria necessary by running an advanced search using the same JQL as in the SLA setup, so it'd be great to see if there's a solution to this.

Jack Brickey · Answer

Can you first try to simplify your goals? It appears that you want 9h for any issue in this project so remove the two Issuetype entries. If this does not work then delete the SLA and recreate.