Notification on schedule update

Question

In our team sometimes we have to change on call schedule due to someone going to vacation or for instance if someone leaves the team. This means the change usually shifts the schedule to different dates for everyone.

But opsgenie does not notify anyone via app or through email that there has been update in their upcoming on-call turn. This leads to people not knowing in advance and  sometimes it comes as a surprise when their on-call starts.

We have looked into all notifications provided by opsgenie but we have not yet found anything for this use case.

Does anyone knows if there is a way to configure this?

thanks.

Matt Legler · Answer

This really would be a wonderfully delightful enhancement - my teams would much appreciate a real-time notification when schedules are updated (in addition to a notification a day before a rotation begins).

Dustin Orrick · Answer

I am curious if your schedule starts on Monday but you change the individual notification rules to notify 1 day in advance; but limit notifications for that rule to Mon-Thur; then will it notify 3+ days prior?

Aleksey Myagkov · Answer

I second this question. When we add or remove people from the schedule, it would be nice that all participants receive a notification.