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Automation rule - create issue if issue with the same summary doesn't exist

Ana MINCA

Hello,

I have the following process that I would like to cover via an automation rule:

Every day the team needs to do some checks in production (each time the same ones)
In order to make sure they do not forget this step and we also have stats regarding the checks I would like to create an automation rule that each day, at the same time automatically creates a ticket in their Kanban board that contains the exact same information

Until here I have no issues, I managed to create the rule and the rule is triggered everyday at the specified time with the exact same template.

As an additional layer, I want to check if the created ticket from the day before is in any other status then "Done", and if it is I want to not create the one scheduled for the current day (ex: If today is Tuesday and I still have in progress the ticket from Monday the rule should not create a new one)

Do you have any suggestions about how I can achieve this?

Thank you !

Accepted answers

Gareth Cantrell_7nagel

@Ana MINCA

You can insert a JQL Condition immediately before the Create new story action, and use a query similar to the following:

type = Story AND summary ~ "Summary of created issue" AND resolution = Unresolved

All comments

Alex Koxaras -Relational-

Hi @Ana MINCA

I would insert a JQL check prior of the action for creating the issue, just like the following image (don't mind the "Manual" trigger):

The JQL statement is this:

summary ~ "My Summary" AND status != Done AND (created >= startofday(-1) AND created < endofday(-1))

I would change the "My Summary" wording with the summary you give when creating the ticket.

Let me know if that worked.
Alex

Gareth Cantrell_7nagel

@Ana MINCA

You can insert a JQL Condition immediately before the Create new story action, and use a query similar to the following:

type = Story AND summary ~ "Summary of created issue" AND resolution = Unresolved

Ana MINCA

Thank you for the answer. It works !

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