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Not getting email and app notifications

Jakub Kluba

I have OpsGenie integrated with my check_mk monitoring. I receive alerts on the web page correctly, but I'm not getting any email or app notification while all seems to be set up correctly. Team is defined with one member, escalation is set to all team members at 0m if alert is not acknowledged. I have attached two screenshots showing the configuration.

Accepted answers

Jakub Kluba

Once I added responder to an alert it popped up in my app. Question is how do I set it permanently? I mean add auto-responder group to any alert or incident I receive?

All comments

Jakub Kluba

2021-07-29 17_45_34-Opsgenie - Profile — Mozilla Firefox.png 2021-07-29 17_45_52-Opsgenie - Enterprise Backup — Mozilla Firefox.png

connor mcguane

Are the alerts setting the responder correctly to the team you are a part of? A helpful screenshot would be of the alert's activity log, showing the steps it takes to (not) notify you.

Jakub Kluba

I think you may be referring to this:

Jul 29 5:43 PM system System

Skipping Create alert notification policies for alert because it doesn't have an owner team.

Looks like I missed something in configuration.

Jakub Kluba

Once I added responder to an alert it popped up in my app. Question is how do I set it permanently? I mean add auto-responder group to any alert or incident I receive?

connor mcguane

So the responder needs to be automatically added in one of two ways (that I know of). Either in the integration itself, its just a hardcoded field (or if you can control your payload of the integration it can be sent in from the alert-source). Or, a Global alert policy can match a filter against your alert, and set the responder there.

Jakub Kluba

I suppose I could do it from source. But configuring the Policy you mentioned would be much easier. Unfortunately I can't find it anywhere in the settings. I have found an article about this but it doesn't make things easier at all

I'm afraid that the plan I'm on is too low. According to support article:

https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/

the policies are available only for Standard and Enterprise.

Jakub Kluba

Got it solved just like you suggested @connor mcguane, thank you. I updated the configuration on the Check_MK side. I had to go to notification configuration and input the group I wanted to be the auto-responder for the alerts.

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