How to Report Expired issue and transition them to a given state

serge calderara

Dear all,

I have a simple request where I am actually checking for the best approach.

I have a list of issue which can expired in time and need attention by the team for handling them asap.

For that I need for each of those expired issue, to transition them to a given state and notify the assignee of all the expired issue list that he need to take care.

1. Ideally solution would be to write an automation rule which check regulary for expired issue and transition them and send email on list of issue expired
2. Other solution could be to detect through an even the expired date field ( duedate<Now()) and process the same

Which approach is more suitable and how to implement it ?

For exemple using automation can use a schedule trigger, with an JQL filter, but then how to transition all reported issue list and send them all through email ?

Thanks for sharing

regarsd

 

Gaurav_0av1h6

Hello @serge calderara 

In my opinion this can be achieved using Automation. The automation can achieve the following:

• Scheduled at a frequency, as per the requirements
• Use the JQL to identify the required issues
• Transition the issues to a particular status
• Send an email to the Assignee, with appropriate details

The below screen shots showcase a similar implementation.